Contacts & Support

Freedom Forever Support

Access Issues

Request Finance Access - A form that allows you to request finance access. Learn More

Sales Concierge - A sales support service Learn More 

salesconcierge@freedomforever.com  

• Freedom Forever Lightspeed Portal access issues

Pre-Sale / Design / In-home Support

Co-Pilot - A pre-sales support service Learn More

Mon - Fri 8am-8pm PST; Sat - Sun 9am-5:30pm PST

Phone: (951) 528-2106    [ 1 for English 2 for Español ] ➤ Press 1 for Pre-Sale Support 

For in-home when you need assistance with any blockers to help avoid leaving home without a signed and submitted deal.

• Finance portal assistance

• ABP disclosure generation

• Adder questions during sale

• Verify clean deal requirements

• Issues with submitting projects

• Assistance during the home visit

• Platform access / Software issues

Sales Review Support

Live Scope of Work Call - A Scope of Work Review Service Via Phone to help give information, reject parts of the work, and create tickets for your projects. Learn More

M-F 6am-7pm PST, Sat 8am-4:30pm PST

Use chat 💬 in bottom left corner in Freedom Forever Lightspeed Portal and request "Live SOW Support" + support reason to receive a phone call. 

• HOA audits

• Utility audits

• Roofing audits

• Electrical audits

• Pricing reviews

• Finance revisions

• Layout changes / Redesigns

Post-sale Support

Sales Concierge: Chat - A chat service in Freedom Lightspeed Portal 💬 Learn More 

M-F 6am-7pm PST, SAT 8am-7pm PST; Sun - Closed

• Answer any questions

• Clarification on tickets

• Assistance on your projects

• Direct you to more resources

Sales Concierge: Phone - A phone service similar to Chat Learn More 

Mon - Fri 6am - 7pm PST; Sat 8am-4:30pm PST; Sun - Closed

Phone: (951) 528-2106   [ 1 for English 2 for Español ] ➤ Press 2 for Post-Sale Support 

• Answer any questions

• Clarification on tickets

• Assistance on your projects

• Direct you to more resources

Project Management Support

Freedom Advantage - A project monitoring service to help move projects forward and help with roadblocks. Learn More

• Work sales actions

• Review adder accuracy

• Homeowner communication

• Close resolved sales tickets

• Monitor projects for roadblocks

Urgent Support

Sales Concierge - A general topic support Service Learn More 

Use chat 💬 in bottom left corner in Freedom Forever Lightspeed Portal

• In-home requests

• Clarification on tickets

• Issues submitting a project

• Assistance progressing the project

Non Urgent Support

Sales Concierge Sales Tickets - A project support ticket System in Freedom Lightspeed Portal Learn More

• Revision requests

• Document requests

• Change order requests

• Report customer concerns

• Changes to SOW after plans stage

Scheduling

Scheduling: (951) 988-3851

Scheduling - Puerto Rico: (787) 476-9870

Service Scheduling: (888) 510-1323

Pipeline Reviews

Dealer Calls - A weekly call with managers to help resolve issues.

• Pipeline Managers will help de escalate projects.

• Managers can request access to the meeting from their VITL contacts.

• Give escalated items to your manager to be shared during the meeting.

• Share escalated projects with Pipeline Managers before or during weekly calls

Escalations

SOS Email - An escalation service that only managers can use to escalate issues.

• Managers can get the support email from their VITL contacts.

• Managers use after sales rep has gone through all the paths of communication to resolve the issue and have been unsuccessful.

Training

Self Guided Training Learn More

Freedom Forever Product Education Department

producteducation@freedomforever.com

• They are here to answer your questions

Team Trainings Learn More

• Schedule a Team Training on most topics

Homeowner Support

Homeowner Support: (888) 557-6431

Homeowner Support - Puerto Rico: (787) 476-9872

​

Onboarding

Onboarding Help

Onboarding Process Learn More

Support: onboarding@vitlpower.com 

Onboard through the onboarding form

​

Cash & Loan

Mosaic

Mosaic - The company Freedom Forever uses for loan financing. Learn More 

Mon - Fri: 8:30 a.m. – 8:00 p.m. PT; Sat: 8:00 a.m. – 4:30 p.m. PT; Sun: Closed

Verification Call: (855) 558-6006   Learn More about Verification Calls

PayKeeper

PayKeeper - A third-party escrow company that keeps funds secure. Learn More 

Customer Support: (435) 266-4144

​

PPA & Lease

Everbright

Everbright - Helps homeowners pay for solar energy at a fixed rate. Learn More 

Monday - Friday 9AM - 11PM ET and Saturday 11AM - 8PM ET 

Installer Support: (877) 465-2496

Support: support@goveverbright.com

Chat: engine.goeverbright.com

Welcome Call: (833) 830-0475   Learn More about Verification Calls

Homeowner Support: (877) 425-5201

Schedule a Team Training with Everbright

EnFin

EnFin - Helps homeowners pay for solar energy at a fixed rate. Learn More 

Monday - Friday 5AM - 9PM PT; Saturday 7AM - 4PM PT

Welcome Call: (833) 979-6288   Learn More about Verification Calls

Installer Support: (833) 586-3675

Installer Support:  Freedom@EnFin.com 

Installer Support (texting only):   (717) 853-1183  Monday - Friday 5am to 9pm PST

Text Only Installer Support: (207) 718-7586 (note: they added a new text only line.  we are not sure if this is still valid)

Monday - Friday 8AM - 5PM PT; Saturday - Sunday 7AM - 4PM PT

Homeowner Support: (833) 586-3677

Sunnova

Sunnova - Helps homeowners pay for solar energy at a fixed rate. Learn More 

Monday - Friday 7AM - 12AM CST, Saturday 7AM - 9PM CST, Sunday 12PM - 12AM CST

Dealer Support: (877) 355-8772   DealerSupport@sunnova.com

Validation Line: (844) 564-0678   Learn More about Verification Calls

Homeowner Support: (866) 786-6682

Zoom Open Office Questions: Every Tuesday and Thursday, 10am - 11am PT

GoodLeap

GoodLeap - Helps homeowners pay for solar energy at a fixed rate. Learn More

Application Support Hotline: (844) 910-0111

​

Smart Home

SafeStreets

SafeStreets - Provides home security solutions to protect homes. Learn More 

Sales Support & Scheduling: (855) 398-3088 option 2

Customer Support: (855) 980-2545

​

Design Software

Aurora 

Aurora - Design Software for Cash & Loan, EnFin, & Goodleap, Learn More

support@aurorasolar.com,  Call or Text: (877) 535-7475