Sunrun Contacts
Contacts
Pre Sales Support
Pre Sales Support: 888-840-7180 Text: 385-317-0193 Email: presra@sunrun.com
Verification Call . . . . . . . . . . . . . . . . . . . OPT. 1 , 1 , 1
HIS Verification Call . . . . . . . . . . . . . . . OPT. 1 , 1 , 2
Lead Creation . . . . . . . . . . . . . . . . . . . . . . OPT. 1 , 2 , 1
Splat Support . . . . . . . . . . . . . . . . . . . . . . OPT. 1 , 2 , 1
Pin Placement Update . . . . . . . . . . . . OPT. 1 , 2 , 1
Bright Path Support . . . . . . . . . . . . . . . OPT. 1 , 2 , 1
Contract Change Updates . . . . . . . . . OPT. 1 , 2 , 9
Contact, address, utility updates . . . OPT. 1 , 2 , 7
IT Support . . . . . . . . . . . . . . . . . . . . . . . . . .OPT. 1 , 6 , 2
Password Assistance . . . . . . . . . . . . . . OPT. 1 , 6 , 1
Pending Task Support . . . . . . . . . . . . . OPT. 1 , 3
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . .OPT. 1 , 4
HIS Updates: 385-352-3362 OPT. 2 email: saleslicensing@sunrun.com
Credit Support: 720-230-1084 email: credit@sunrun.com
Post Sales Support
Verification Calls
New York Verification Bot: 833-543-0929 (English), 855-303-0929 (Español) (Note: you must use the phone number on project, not reps cell. Sales rep cannot be present for NY Verification calls) Verification Bot Help
All other States: 833-362-5137 (English), 833-372-5137 (Español)
Post Sales Support: 888-840-7180 Text: 385-371-0250 email: postsra@sunrun.com
True-up Support . . . . . . . . . . . . . . . . . OPT. 1 , 2 , 9
NTP Pending Task Support : installationreview@sunrun.com
Referral / Promotion Support: promos@sunrun.com
Post Install
Customer Care: 855-478-6786 email: customercare@sunrun.com
Service Transfers: servicetransfers@sunrun.com