Freedom Forever

Solar Training

Logging In & First Time Access

🕑 Estimated Total Time: 20 minutes

ProClass: Welcome to ProClass 

🕑 Estimated Time: 1 minute

• Welcome message

• Overview List

  • • What Makes Freedom Forever Different

    • Project Realization & Freedom's Sales Processes.

    • Freedom Forever's Sales Code of Conduct

    • How to Set Proper Customer Expectations

    • Freedom Forever Compliance Policies, Processes, and Procedures

ProClass: 25 Year Production Guarantee

🕑 Estimated time: 4 minutes.  3 minute video and answer a few questions

This course will discuss Freedom Forever's 25-year Production Guarantee.

• The guaranteed amount of production can be adjusted after the system's first full year of production based on actual performance.

• The 25-year production guarantee does not apply to PPAs (Power Purchase Agreements) and leased systems.

• Freedom Forever's guarantee is based on a first-year production estimate, which is adjusted each year to account for system degradation.

• If the actual production is significantly less than the estimated production, Freedom Forever guarantees 85%?

ProClass: The Freedom Forever Standard

🕑 Estimated time: 1 minute to read the following information.  

Freedom Forever requires all salespersons to uphold the standards that have been listed in this compliance module as well as their Authorized Dealer's Independent Dealer Agreement.  Failure to uphold these policies may lead to repercussions including loss of access to Freedom's toolkit.

Allegations of non-compliance will be investigated on a case-by-case basis and may result in the following:

• Correction and a policy review

• A one-week suspension from all portals and programs

• Permanent revocation of all sales access to Freedom Forever

You agree to

• Adhere to Freedom Forever's policies.  Violating these policies may lead to negative repercussions including loss of sales access to Freedom Forever programs and portals.

ProClass: Top of the Line Customer Care

🕑 Estimated time: 2 minutes to read the list and take the quiz

Freedom Forever promotes a 5-star customer experience and encourages Dealers to help homeowners make an educated decision about Freedom Forever's services.

Follow these best practices while interacting with customers:

• Always conduct business with transparency, honesty, courtesy and respect.

• Understand the potential customer and their suitability for solar.

• Accurately explain the benefits of Freedom Forever's services and the customer agreement.

• Make sure to explain the benefits along with the potential increased cost of electricity from the utility company.

• Set accurate expectations around the installation process and timeline.

• Make sure to behave professionally and respectfully when encountering competitive proposals.

• Avoid high-pressure or pushy sales tactics.

• Refrain from making promises on investment tax credit(s) or any incentive programs.

• Do not provide the homeowner any tax advice.

There is a quiz that reinforces each of these bullet points and then a reminder page that reviews these same bullet points.

ProClass: Lead Generation & Telemarketing Guides

🕑 Estimated time: 3 minutes to read the information

Lead Generation Guidelines

ProClass: Logos & Marketing

🕑 Estimated time: 1 minute to read the following information

Brand, Logo, and Marketing Expectations

For any marketing materials, it's important to differentiate yourself from Freedom Forever. Letting customers know that you are an independent authorized dealer separate from Freedom Forever protects your own brand as well as ours.

Any advertising and marketing materials that fall under these guidelines can include but are not limited to:

• Vehicle wraps

• ID Badges

• Business Cards

• Merchandise

ProClass: HIS Licensing Overview

🕑 Estimated time: 2 minutes to read the following information

Home Improvement Sales (HIS) License

The Home Improvement Sales license or (HIS) is required in certain areas. 

As an example, to be able to sell in California, Connecticut, Milwaukee, or Maryland, you will need to obtain an HIS License.

An HIS license identifies an individual who is employed by a licensed contractor to solicit, sell, negotiate, or execute contracts for which home improvements may be performed.

Why is this so Important?

The HIS license is a state regulation because they want to make sure that homeowners are safe within their homes.  We all want homeowners to be able to trust the representative they're working with for their home improvement projects.  This process builds trust with homeowners.

Freedom Forever's HIS License Policy

Freedom Forever has strict rules regarding a Home Improvement Sales License. 

• Freedom Forever requires all sales representatives to provide an active HIS license in order to sell in California, Connecticut, Milwaukee, Maryland, and other areas that require them.

• In order to onboard and receive sales logins they will first need to provide their active HIS license

• We are unable to accept HIS applications, Livescan documents, or renewal applications in place of a HIS license.

See: Licensing Materials

Your license signifies not only your competence but also your commitment to professionalism and adherence to industry regulations. 

As you move forward, remember that your license is not just a piece of paper—it's a testament to your dedication to excellence and integrity in the field of home improvement sales. 

Embrace this responsibility, continue to hone your skills, and let your license serve as a beacon of trust and credibility to your clients and colleagues alike.

ProClass: HIS License Acknowledgment

🕑 Estimated time: 1 minute to read the following information.

HIS License Compliance

Reps are responsible for obtaining and remaining compliant with all federal, state, and local laws requiring business licenses and certifications related to their day-to-day activities.

• Reps that are found to be out of compliance or that are found to share sales logins with other sales representatives to attempt to bypass these requirements will be suspended or permanently revocation of all sale access to Freedom Forever systems

• HIS License Acknowledgment

• By checking each statement, you are agreeing to the terms outlined in each.

• I understand that obtaining my HIS License is my responsibility and Freedom Forever is not required to assist in any way.

• I understand that should I choose to sell in any state or jurisdiction that requires an HIS license, I must first obtain this license before marketing or negotiating contracts

• I understand that the use of another individual's name or license number on a contract that was marketed and negotiated by me is forbidden.

• I understand that should I solicit in any form without an active license where required, I will be immediately terminated as an active Independent Sales Representative of Freedom Forever.

• I understand that if I am currently not licensed I will be unable to market or negotiate home improvement contracts in the States of California, Connecticut, Maryland, and the City of Milwaukee.

ProClass: Utility Billing Types

🕑 Estimated time: 4 minutes to read the following information and watch a 1:30 video

Each Utility Company is Built Differently

Freedom's Independent Authorized Dealers and their Sales Representatives must understand the market and utilities they are selling in to set the right expectations with customers.

Solar Billing Methods

While historically the most common, not all utility companies offer net metering. Freedom Forever classifies utilities as one of three types based on how they credit solar production.

• Net Metering

• Export Rates

• Feed-In-Tariff (FIT) Utilities

Learn More