Scope of Work Outcomes

Outcomes of SOW Confirm

There are a number of potential outcomes of SOW Confirm:

1. SOW Approved (without contingency): This occurs when the Sales Representative actively approves the SOW within LIGHTSPEED and there is no SOW Contingency. Once approved, the project will immediately be moved to the Plans stage.

2. SOW Approved (with contingency): This occurs when the Sales Representative actively approves the SOW within LIGHTSPEED and there is a SOW Contingency. Once approved, the contingent document will be sent to the homeowner for signature. From the point the SOW is presented, the Sales Representative will have 24 hours to get the document signed. Once signed, the project will immediately be moved to the Plans stage. If the document is not signed within 24 hours, the project will be moved to Holding stage until the document is signed.

3. SOW Denied (with clear direction): This occurs when the Sales Representative actively denies the SOW within LIGHTSPEED and clear direction is given on what needs to change or the SOW Denial is coupled with a change order. When this occurs, Freedom Forever’s team will review the denial reason(s) and change order, if applicable, and revise the project accordingly. In most instances, this will result in a new SOW being created and the project will be moved to the Plans stage.

4. SOW Denied (without clear direction): When a SOW is denied and there is not enough direction provided by the Sales Representative on what changes need to be made, Freedom Forever’s Live SOW team will attempt to contact the Sales Representative to clarify the project changes that are needed. If contact is not made or otherwise clear direction is not given, the buildable project will be moved forward to the Plans stage. Changes made after this point would incur a revision fee.

5. No Action Taken by Sales Representative (without contingency): If no action is taken by the Sales Representative within 24 hours of the SOW being presented, the project will be moved forward to the Plans stage.

6. No Action Taken by Sales Representative (with contingency): If no action is taken by the Sales Representative within 24 hours of the SOW being presented, the project will be moved forward to the Holding stage and a ticket will be opened for the contingent document. The project will remain in Holding until the ticket is resolved.