Freedom Advantage Support Calls
Freedom Advantage Support Calls
Freedom Advantage Call Update
Freedom Advantage Call Update
Call Routing
Project Support team implemented regional call queues
How Call Routing Works:
Call Initiation:
○ Sales or a customer calls the assigned Project Support (PS) Specialist’s Line.
Call Handling:
○ If the assigned PS is available, the call is connected directly.
○ If the assigned PS is unavailable, the call automatically routes to the next available specialist in the regional queue.
After-Hours Support:
○ Calls received outside of regional business hours will be directed to voicemail.
○ Leadership has access to these voicemails.
○ The assigned PS will return the call the next business day.