Lead Generator Script
Qualifying Questions
Are you the homeowner?
Breaking Preoccupation
Hi my name is ______________. I'm with [Company Name] Has anyone talked to you yet or have you see any of the projects going up?
I will be super quick with you
[Start beating up solar with problems]
[Overcome objections before they come up]
The Problem
The problem with solar is that is made no sense. It was super expensive in the past. You had to put 10 or 20 thousand down. You had to stay in your house for over 20 years. Have a lien put on it, and a bunch of other ugly options. It didn't make sense for anyone. You've heard that, right?
[Outside of savings, what are the value adds to the customer and how are you going to include them?]
What are the customers biggest concerns?
how can I get rid of their concerns
how to overcome concerns
how to avoid concerns
how to make them feel more comfortable with concerns
help them see that our option is different which is why they should not have those concerns anymore.
[If you come across a lot of the same objections in an area, start brining those objections in the objection section of the pitch]
Cost a lot of Money
It was super expensive in the past
You had to put 10 or 20 thousand down
Moving
In the past you had to stay in your house for over 20 years to make this make sense
Best part about it is that you can live here for 6 months and still make this make sense for you
We just want whoever lives here have solar
You can move and sell whenever you want
We sign people left and right that plan on moving in a year. They take advantage of the tax credit.
A lot of sales people have come by
I know you have probably been talked to by 50 different people. Everybody in here has.
When you were talked to, the problem with solar is it didn't make sense.
A bunch of people in this neighborhood have talked to sketchy salesmen and you probably didn't feel right about it.
Not doing it in past
It was super smart not to do it in the past.
I am sure you agree and that is why you didn't do this in the past
I am sure that is all the reasons you probably never went through with it. Are we on the same page?
Obviously you made that decision not to go solar, I am not here to convince you otherwise.
You need to separate yourself from other sales people
Shift peoples minds from what they thought before to listening mode to hear why you are different
Overcome preconceived notions of what they have thought about solar
Get them to a point where they agree with you, and we that you are both on the same page that solar is a bad decision.
[This opens things up to get them to ask why you are here]
The Solution
We have a new program where the homeowner doesn't pay anything up front. There is zero money out of pocket and you can move and sell whenever you want.
Loan Solution
Where we make our money is we eliminate your utility bill that you ALREADY PAY and replace it with a solar bill that NEVER goes up.
PPA Solution
Where we make our money is we eliminate your utility bill that you ALREADY PAY and replace it with a solar bill that is 10-40% less than what you pay now.
Solar used to be bad
Solar used to suck, now it doesn't
Here is the reason it does not suck
The solutions goes hand in hand with the problem
In the solution section, overcome all the objections you brought up in the problem section with a value proposition
Cost
It was 10k - 30k down to get solar, now there is zero out of pocket.
Zero money down to get solar.
There is nothing down whatsoever.
You won't have any investment.
You won't have to change your budget. [say it at lease 3 ways to make it register]
Moving
You couldn't move, now you can.
It does not matter if you live here for 6 months, 1 year, or 20 years.
This is a transferrable moving plan.
This is what it makes it so different, you can move any time and it does not matter.
We don't care who lives here, we just want whoever who lives here have solar.
You can move and sell whenever you want.
We sell to people all the time that plan on moving in a year and often to take that Federal solar credit. [say it at lease 3 ways to make it register]
There were leans, now there are no leans
You can get solar from anyone [create exclusivity]
There is a new program, but not everyone qualifies for it
You have to qualify to get it through us.
I am giving you the brass tax because everyone else beat around the bush and has given you a bait and switch.
The Hook / Takeaway
Get into what you are explaining, what is the new program
I don't know if you will qualify like I said, this whole program is different than what it has been in the past. [the pullback] But if you do qualify, if your roof meets our standards, here is how this would work.
We would determine the number of panels to move your power bill to zero. It is really simple, we then compare how much you paid with the power company and compare what you would pay for solar.
Just so you know that all the neighbors that have been setting up appointments with me, we are not trying to save you a bunch of money today.
The reason so many people are meeting with us, is because they want to see the difference between the two, because the solar payment is guaranteed to never change. It does not go high in the summer and low in the winter.
As inflation continues to rise and utility costs to keep rising, your solar payments are guaranteed.
So, most of the neighbors here are trying to see if they can get their solar payment within like $50 of their current electricity payment, even if it is a little bit more. The fact that it will never change, it is guaranteed to never change, it will never ever change. This gives you more control of the payment. [this is a no brainer to lock in prices]
This is why so many homes are having us meet with them.
And still we don't know if your home will qualify. [another pullback]
My Job (The Pullback)
The Pullback Option 1
My job is just to pick out homes that I think might qualify since not every home does, and schedule you to get a quick quote.
Obviously, you guys pay your power bill, right?
Everyone does. A lot of your neighbors just want to see the numbers and compare what they pay now vs what they will pay with solar.
Does that make sense?
The Pullback Option 2
The reason I am here is to introduce you to something completely different. We are introducing something completely totally different than everything you have previously heard that changes everything you know about solar.
I don't know if this will even work for you yet. [a pullback] This only works out for a few homes that actually qualify.
So I will keep it pretty quick, if it does we will look at what this could mean for you, and I will show you what that means and why so many people around here have asked us to, and if not, no big deal and we won't take more of your time.
Establish Appointment & Set Expectations
Expectations Option 1
All I do is schedule a time for you to get a quick quote.
They will show you pictures, answer any questions you have, and they will show you how much you pay now vs how much you will pay with solar.
Does that make sense?
Perfect, we are meeting with the neighbors over the next two days to show them as well.
Expectations Option 2
We are going to take your bill that you already pay, you have seen it go up every year, the bill you already pay and replace it with a bill that has complete transparency. This is the same reason you bought your home instead of renting.
The neighbors are wanting to see the difference and see what they pay now and what they pay with solar so that they can have control and transparency as long as they live here.
The same way you would look at if you would rent this house or buy this house and determine the value proposition between the two. Does this make sense?
Setting the Appointment (3-Step Process)
Is it just you here or you and your spouse?
Are you and your spouse ever around during the day or does it need to be in the evening to reach you together?
IF DAYTIME WORKS...
Perfect, would the morning or afternoon work better to reachyou both?
I can do tomorrow at noon or 4 pm. Which would be best?
IF EVENING WORKS...
Perfect, most of our appointments are in the evening between 5-10pm since most everyone works during the day. Are you both typically home by 5-6ish, or does it need to be later around 7, 8, or 9ish?
Great, I can do tomorrow at that time, or the next day. What works best for you?
Items to do
CONFIRM FINAL TIME/DATE
CONFIRM BOTH HOMEOWNERS WILL BE THERE
CUSTOMER INFO COLLECTION
Let me get some info from you real quick.
First and last name
Address
Phone
Email
CONFIRM FINAL TIME/DATE AGAIN
CONFIRM BOTH HOMEOWNERS WILL BE THERE
Button Up / Solidifying the Appointment
Okay, just to confirm one last time: I’ve got you scheduled for this date
and time. Please give him about a 20-30 minute window because he’s
going to be in and out of appointments all day.
Do you have any other questions for me?
If you think of any questions in the meantime, please write them down
and they will answer them when they come.
It was great meeting you, thank you for your time!