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Canvassing Using Volt

Scheduling Using Volt

Drawing Territories in Volt

Volt Troubleshooting Guide

Login Issues

1. Check Credentials:

- Ensure the username and password are correct.

- Confirm that caps lock is not enabled while typing.

2. Reset Password:

- Use the "Forgot Password" option to reset your password via email.

3. Check Internet Connection:

- Verify if your device is connected to a stable Wi-Fi or cellular network.

- Test the connection by opening a browser and accessing a website.

4. App Version:

- Ensure the app is up-to-date by checking the app store for updates.

5. Reinstall the App:

- Uninstall and reinstall the app if the issue persists.

6. Report an Issue:

- If none of the above steps work, escalate the issue by going to settings and clicking

‘Report an Issue’.

App Freezing or Crashing

1. Restart the App:

- Close the app completely and relaunch it.

2. Check Device Storage:

- Ensure your device has sufficient storage space available.

- Clear out unused files or apps to free up memory.

3. Check for App Updates:

- Go to the app store and check if an update is available.

4. Restart the Device:

- Turn your phone or tablet off and on again to reset its system.

5. Update Device Operating System:

- Check if your device’s operating system is up-to-date. An outdated OS can cause app

compatibility issues.

6. Reinstall the App:

- Uninstall and reinstall the app to ensure a fresh version.

Inaccurate Data / Minor Bugs

1. Clear Cache:

- Go to settings, clear the cache, and restart the app.

Missing Team Members (for managers)

1. Check the Manage Dealer tab in LIGHTSPEED:

- Ensure the correct rep is listed as a sales representative or appointment setter

under the correct team.

2. Check the User Preferences:

- Ensure that the primary or secondary teams are set

3. Clear Cache:

- Go to settings, clear the cache, and restart the app.

4. Log Out:

- Log out of the Volt app and log back in to push changes into effect.