Contacts & Support
Freedom Forever Support
Access Issues
Sales Concierge A sales support service Learn More
salesconcierge@freedomforever.com
Freedom Forever Lightspeed Portal access issues
Pre-Sale / Design / In-home Support
Co-Pilot - A sales support service Learn More
Available 7 Days a Week. M-F 6am-7pmPsT Sat-Sun 8am-4:30pm PST
Phone: 951-528-2106
For in-home when you need assistance to help avoid leaving home without a signed and submitted deal.
Platform Access/Software issues
Adder questions during sale
Finance Portal assistance
ABP Disclosure Generation
Ensuring deal meets clean deal requirements
Post - Sale / Project Management
Freedom Advantage - A project monitoring service to help move projects forward and help with roadblocks. Learn More
Review each project weekly to ensure progression
Homeowner Communication
Monitor projects for roadblocks
Take over as the main point of contact on projects.
Facilitate layout & finance revision requests via Live SOW
Close Resolved Sales Tickets to speed up project moves out of Holding
Project Review Support
Live Scope of Work Call - A Scope of Work Review Service Via Phone to help give information, reject parts of the work, and create tickets for your projects. Learn More
M-F 6am-7pm PST, Sat 8am-7pm PST
Use chat 💬 in bottom left corner in Freedom Forever Lightspeed Portal and request "Live SOW Support" + support reason to receive a phone call.
Pricing Reviews
Change Orders
Finance Revisions
Layout Audits
Layout Changes / Redesigns
Utility Audits
Electrical Audits
Roofing Audits
HOA Audit
Urgent Support
Sales Concierge - A general topic support Service Learn More
Use chat 💬 in bottom left corner in Freedom Forever Lightspeed Portal
Support: (888) 557-6431
Support - Puerto Rico: (787) 476-9872
In-home requests
Issues submitting a project
Assistance progressing the project
Clarification on tickets
Post-sale Support
Sales Concierge Chat - A chat service in Freedom Lightspeed Portal 💬 Learn More
M-F 6am-7pm PST, SAT 8am-7pm PST
They will answer any question and direct you to the right service if they can't answer your question.
Non Urgent Support
Sales Concierge Sales Tickets - A project support ticket System in Freedom Lightspeed Portal Learn More
Changes to SOW after plans stage
Document requests
Report customer concerns
Revision requests
Timelines
Change order requests
Scheduling
Scheduling: (951) 988-3851
Scheduling - Puerto Rico: (787) 476-9870
Service Scheduling: (888) 510-1323
Pipeline Reviews
Dealer Calls - A weekly call with managers to help resolve issues.
Give escalated items to your manager to be shared during the meeting.
Share escalated projects with Pipeline Managers before or during weekly calls
Pipeline Managers will help de escalate projects.
Managers can request access to the meeting from their VITL contacts.
Escalations
SOS Email - An escalation service that only managers can use to escalate issues.
Managers can get the support email from their VITL contacts.
Managers use after sales rep has gone through all the paths of communication to resolve the issue and have been unsuccessful.
Training
Freedom Forever Product Education Department - They are here to answer your questions
Schedule a Team Training with Freedom Forever
Onboarding
Cash & Loan
Mosaic
The company Freedom Forever uses for Financing Learn More
Verification Call: 855-558-6006 Learn More about Verification Calls Mon - Fri: 8:30 a.m. – 8:00 p.m. PT; Sat: 8:00 a.m. – 4:30 p.m. PT; Sun: Closed
PayKeeper
A third-party escrow company that keeps funds secure. Learn More
Customer Support: (435) 266-4144
PPA & Lease
Sunrun
Pre Sales Support
Pre Sales Text: 385-317-0193
Pre Sales Email: presra@sunrun.com
All Sales Support: 888-840-7180
Verification Call
New York Verification Bot: 833-543-0929 (English), 855-303-0929 (Español) (Note: you must use the phone number on project, not reps cell. Sales rep cannot be present for NY Verification calls) Verification Bot Help Learn More about Verification Calls
All other States: 833-362-5137 (English), 833-372-5137 (Español)
Post Sales Support
Post Sales Text: 385-371-0250
Post Sales Email: postsra@sunrun.com
All Sales Support: 888-840-7180
Everbright
Monday - Friday 9AM - 11PM ET and Saturday 11AM - 8PM ET
Installer Support: (877) 465-2496
Support: support@goveverbright.com
Chat: engine.goeverbright.com
Welcome Call: 833-830-0475 Learn More about Verification Calls
Homeowner Support: (877) 425-5201
Schedule a Team Training with Everbright
EnFin
Monday - Friday 5AM - 9PM PT and Saturday 7AM - 4PM PT
Welcome Call: 833-979-6288 Learn More about Verification Calls
Installer Support: 833-586-3675
Text Only Installer Support: 207-718-7586
Homeowner Support: 833-586-3677
Sunnova
Monday - Friday 7AM - 12AM CST, Saturday 7AM - 9PM CST, Sunday 12PM - 12AM CST
Dealer Support: (877) 355-8772 DealerSupport@sunnova.com
Validation Line: (844) 564-0678 Learn More about Verification Calls
Homeowner Support: 1-866-786-6682
Zoom Open Office Questions: Every Tuesday and Thursday, 10am - 11am PT
GoodLeap
Application Support Hotline: (844) 910-0111
Smart Home
SafeStreets
Sales Support & Scheduling: (855) 398-3088 option 2
Customer Support: (855) 980-2545
Design Software
Aurora (Cash & Loan, EnFin, Goodleap)
Support@aurorasolar.com, Call or Text: 877-535-7475