Password Reset Troubleshooting:
Step 1: Navigate to the Partner Portal password reset link.
Step 2: Enter your USERNAME (this is your company email + .sr) [e.g. name@companyemail.com.sr]
Step 3: Click continue
Step 4: Check your Inbox and Spam folder for the password reset email
Step 5: Follow the instructions on the password reset email
If you don't log into Sunrun every 30 days your Sunrun account will be deactivated. The process can take weeks to get active again.
📧 email onboarding@vitlpower.com to re-gain access.
If you do not have access follow the following link to request access.
Your USERNAME is your company email + .sr
e.g. if your email was test@testerson.com your USERNAME would be test@testerson.com.sr