Sunnova Updates
PPA & Lease
Go to: All Updates & News
Resources: Sunnova Main Page, Sunnova Webinars
October 2024
Select ‘Mobile’ on leads to speed up customer validations
When a customer is creating their MySunnova account or doing online contract validation, they have to complete an account validation step. Validation is completed when the customer receives and enters a code sent to their mobile phone. If the phone type on the billing contact is not “mobile,” (i.e. it’s “Home,” “Work,” or “Not Selected”), the customer will not receive the SMS and will be unable to validate their phone number without assistance.
September 2024
Battery Updates
On Monday, September 23, 2024, we will remove visibility of Gateway 2 in PC2 and Catalyst.
Tesla Back Up Gateway 3 (GW3) has been added to our product offerings and our Active Vendor Listing (AVL) for quoting with the Powerwall 3 (PW3) in both AC-coupled and DC-coupled configurations. It is available to quote through PC2 and Catalyst. The Gateway 2 (GW2) remains on the AVL but is only available for select dealers after Monday, September 23.
Until September 23, the GW2** will remain available for quoting with PW3.
As of October 1, 2024, visibility of PW+ will be limited to use for PPA + RateGuard in California.
Configuration Updates
All PW3 systems must include GW3 or the Back Up Switch*
The PW3 can be paired with the Back Up Switch* in DC-coupled whole-home backup configurations (not available with all utilities).
To add the Remote Meter, select 2045796-xx-y in the ‘Other’ field drop down menu in the PV section. This will be renamed “Remote Meter” soon.
Updated Base Module
Effective September 21st, the QCells 410W will be the base module for all finance types in all markets.
For pricing and availability, check the latest adder sheet
New Quoting Software
Beginning on October 2nd, all dealers using Auto Designer will be automatically enrolled in OpenSolar and will be able to select OpenSolar or Aurora as their design tool when quoting in Catalyst or Legacy Quoting. Effective October 30th, all new auto designs will go through the OpenSolar design engine. Dealers will be able to access in-progress Aurora designs until November 18th.
OpenSolar // Sunnova Dealer Training Session 1
Friday, September 27 · 9:00 – 10:00am pacific
OpenSolar // Sunnova Dealer Training Session 2
Monday, September 30 · 11:00am – 12:00pm pacific
Sunnova Home Depot Leads
Sunnova now live in CA, CO, FL, TX, and VA. Launching in 300 stores across 40 markets in 16 states.
They are in Approx. 70 stores in AZ, CA, CO, FL, TX, and VA. New stores are being added and generating leads weekly.
Changes to available equipment
Due to recent changes to Sunnova’s approved equipment list, the following products will no longer be available with Sunnova:
SolarEdge Batteries
Enphase Batteries
Ground Mounts
Compliance Renewal
To continue selling with Sunnova action is required on your behalf to maintain access to these resources and keep in compliance with Sunnova policies.
Prior to January 30, 2025, please complete the following three (3) compliance action items:
Sign and return to compliance@sunnova.com the Compliance Certification certifying that you have reviewed and understand the following Sunnova policies and operational standards:
Sign and return to compliance@sunnova.com the updated 2024 Dealer Code of Conduct.
Watch the SEIA 101 Consumer Protection Webinar and provide the SEIA certificate of completion to compliance@sunnova.com when you have completed the video. For guidance on registering for webinar, please refer to the SEIA Registration Guide.
August 2024
New Support
Effective 8/27/24, Sunnova has a new dedicated Dealer Support aka Sales Personnel line exclusively for Freedom Forever. This team is equipped to assist FF Sales with a wide range of services, including: (see image to the right)
FF Sales Personnel contact: 877-355-8772
Additionally, there is now a dedicated Contract Validation line for all sales in order to provide better service for this requirement.
FF Contract Validation contact: 844-564-0678
Online Validation process coming soon
These changes will go a long way in improving reps experience when working with Sunnova's Dealer Support team. Please provide feedback to us so Sunnova can continue to improve the process.
Updated & New Guides
Update: Deck Mounted Guide
Update: Mid-Cycle August AVL
Update: Lease Buyout Guide Flyer
New: Standalone Lease Playbook
Sunnova App
The app is now available. Please ensure the customer downloads the Sunnova app as the final step after installation. This can be done seamlessly after the installation is complete to confirm the customer’s account is operating correctly while simultaneously enhancing your service offering.
Real-time Insights: Track both power and energy production and usage in real-time in one place — regardless of brand or equipment.
Personalized Recommendations: Optimize energy efficiency and reduce electricity costs with energy-saving tips and recommendations based on individual usage patterns.
Sunnova Adaptive Home: With load control, customers can manage and automate load preferences to extend battery duration in the case of an outage.
Account Support: Conveniently pay bills, set up autopay, or reach out to customer care team for support.
New Design Mode
Design as a Service is a new paid service where designs are created by our expert design team and the production is guaranteed by Sunnova. Please reach out to your Sunnova dealer support manager if you are interested in enrolling in the Sunnova Design as a Service Program.
Sunnova Home Depot Leads
Freedom Forever has partnered with Sunnova and The Home Depot (THD) to create retail leads. Freedom Forever, Sunnova and The Home Depot are launching over 300 stores in the coming weeks.
Home Depots will be staffed to generate these leads.
This offering will greatly expand the amount of leads available to sales representatives. In this webinar they will discuss the sales requirements to get these new leads, the program's best practices and how to work your leads in Lightspeed to maximize success.
Launch Date
August 19th in 3 states.
AZ, CA, CO will start on the 19th
The following will follow in the following months
WA, NM, TX, OK, AR, MN, IL, OH, VA, NC SC, GA, FL will follow.
This is just a start of the retail program
Lead Requirements
All appointments must be sat and must be face-to-face
All appointments must be dispositioned within 24 hrs. of the appointment
The assigned approved sales rep. must go to the appointment
ONLY Sunnova products with the THD exclusive offer (no cash)
Sunnova Approval Process
Will need to sign an amendment to your contract with Freedom Forever
Pass the Sunnova / THD Background check (Criminal & MVR)
Be issued a Sunnova / THD Badge (Hard copy & Digital copy)
Complete the Sunnova/Home Depot Training (Docebo) (10 minutes)
You will be emailed a link after you pass the background check
More Rules
Even if badged, you cannot self-generate leads in Home depot stores.
You cannot offer the Sunnova-THD promotion offers outside of a lead from the program.
July 2024
New Resources Hub
A new dedicated home page, trainings, resources and more.
https://sunnova.ziftone.com/#/page/homeservices_home
Enhanced Search Functionality
Cleaner Content
Government and Policy Pages
Regular Promotion Updates
Sunnova App Page
Rate Guard
CA Only (non back-up)
Available only in the Standard PPA
Must request a Shade Report in Aurora to get the array data.
New Markets
Launched in AZ & TX 7/3/2024
Onboarding
It has been slow to issue logins due to internal software limiation. It was resolved on 7/16/2024. Onboarding should resume as normal.
New Feature Alert:
Customize Quotes Easily with Manual Design in Catalyst Quoting!
Manual Design is now live Catalyst Quoting! This new feature empowers dealers to select and input equipment designs directly within the platform.
Just like the PC2 Catalyst Platform (legacy quoting), Manual Design offers dealers the flexibility of choosing between design flows:
Pre-Configured Equipment: Dive into a seamless experience where you can select equipment by Solar Panel, Inverter, Battery, Racking, and Optimizer brand—all at your fingertips!
Manual Equipment Configuration: Tailor your designs precisely to your needs, now with the ability to manually configure equipment by Solar Inverter and Monitor brands.
We’re excited to see how this new feature transforms the quoting experience. Happy quoting!"
Click here to see the Manual Design Guide in the Resource Hub.
June 2024
Sunnova now LIVE in AZ and TX
Sunnova's lease and SunSafe solar + storage lease is available state-wide in both states, with select utilities in TX also offering the PPA and PPA-EZ products.
For more training on Sunnova, make sure to check out the Sunnova folder in the Sales Resource Center, Freedom’s “Introducing Sunnova” webinar, and the Sunnova Resource Hub!
Updated Payment Options
Sunnova announced Visa and Mastercard as acceptable forms of payment for battery and battery component orders. Dealers wishing to pay by credit card must indicate this on their purchase order and Sunnova will update the PO to capture credit card information.
After validating the payment method, Sunnova will ship the batteries within approximately 72 hours. The final invoice will include the product price, a 3% credit card fee, and shipping costs.
Market Update
Minnesota is now available
Live Chat Support
We’re thrilled to announce the launch of our new “Live Chat Support” feature, now available through Partner Connect. This tool is designed to provide you with immediate assistance and personalized support directly from our knowledgeable agents.
What's New?
Instant Access. Connect with a live agent at the click of a button.
Real-Time Assistance. Get answers & solutions without any delay.
Enhanced Communication. Share info & get guidance in a friendly chat environment.
How to Use the Live Chat
Log in to Partner Connect.
Locate the 'Live Chat' widget on the bottom right corner of your dashboard.
Click on the button to initiate a conversation with one of our live chat agents.
Chat Support Team Hours
Monday-Friday from 7 AM to 12 AM (CT)
Saturday from 7 AM to 9 PM
Sunday from 12 PM to 12 AM
We encourage you to take advantage of this new feature and experience the ease of getting support in real-time. Your feedback is invaluable to us, so please don’t hesitate to share your thoughts with us on this new service.
May 2024
As of May 28th 2024, Sunnova’s TPO products are only in these states:
Arkansas
California
Colorado
Florida
Georgia
Idaho
Illinois
Nevada
New Mexico
Ohio
Oklahoma
Oregon
South Carolina
Utah
Virginia