EnFin Updates
PPA & Lease
Go to: All Updates & News
Resources: EnFin Main Page, EnFin Webinars
March 2025
EnFin California SCE Baseline Reductions
Effective April 2nd, the baseline for EnFin in SCE dropped by $.05/W!
Delays for Post M2 Changes
Delays are expected for projects requiring Post M2 changes
○ Software fix planned for late April
○ Working through the list of affected projects with EnFin for manual remedy
Post Call / Text Survey
● One-question Survey following an interaction with EnFin support.
● Please take a moment to rate your experience.
● EnFin is reviewing the survey results and following up with reps with negative feedback to learn
more about the interaction and how they can improve.
Battery Mode Triggers for Customers
Battery mode changes will now automatically trigger a customer-facing change order to ensure contract accuracy.
New Change Order Triggers:
● If battery mode changes from “Backupˮ → “Self-Consumptionˮ, a new customer contract will be required.
● If battery mode changes from “Self-Consumptionˮ → “Backupˮ, a customer contract will also be required.
Why This Matters:
● Ensures battery mode is accounted for correctly in project documentation.
● Provides transparency for homeowners when battery settings are adjusted.
What You Need to Do
● If a battery mode change is made, expect a customer-facing change order to be triggered.
● Ensure the homeowner reviews and signs the updated contract before proceeding
Welcome Call Change
Effective April 1, EnFin will no longer use Mentis as a welcome call option for California. Homeowners will need to complete the EnFin welcome call using the direct line during normal business hours.
Welcome Calls can be completed:
Monday-Friday: 5AM - 9PM PST
Saturday Sunday: 7AM - 4PM PST
Phone: 833-586-3677 Option 1
If you have any questions, please reach out to producteducation@freedomforever.com
Available in New York
Available on 3/8/2025
Soon expanding into the following markets:
● Nevada
● SRP, AZ
● Maryland
● Pennsylvania
see more enfin resources
Change Orders
Change Orders will no longer prompt the request for a homeowner to re-enter their bank details if they had originally selected ACH.
March 2025
Baselines
AZ and FL baselines have gone up.
February 2025
Pricing Changes
Illinois Contract Change
The required total contract price will be included on the IL Shines Doc for signature prior to the Enfin Contract going out
Home Improvement Contract
A copy of the HIC is now available in the portal and can been seen at anytime during the project (no milestone restrictions)
Energy Communities
EnFin EPCs now take into account Energy Communities! This means that EPCs will differ based on whether a given property is within an Energy Community.
As part of the Inflation Reduction Act signed in 2022, PPA and Lease projects that are in an Energy Community qualify for an additional 10% tax credit (paid to the third-party owner), providing a substantial incentive in these areas. Energy Communities are determined by the federal government and may change from time to time.
The full map of Energy Communities can be found here. Any green or purple area marked 2024 Energy Communities are currently-active areas. Freedom Forever will be working to incorporate this map into Volt in the near future.
Generally, EPCs for projects in Energy Communities will increase while EPCs for projects not in Energy Communities will decrease. Aurora will automatically return the correct EPC for each property based on whether it is within an Energy Community or not.
To take advantage of the best pricing, ensure that you and your teams are strategically targeting Energy Communities!
Small System Price Reduction
There is a small system adjustment on projects with storage. EPCs for systems 3-3.99kW will see a $.40 reduction, while EPCs for systems 4-4.99kW (excluding CA) will see a $.20 reduction.
Entering Payment Info ACH Pre-Contract
Contracts can now be previewed before customers enter payment info
Address Editing Line 2 – Updates enabled in Enfin if missing from Aurora
Massachusetts 3.5% Escalator – Now available
Contract Re-sending via Enfin Portal – Sales reps can now re-send contracts directly from the portal
Change Orders Sales Visibility) – Sales reps can now see what changes are being made when change orders are sent out
12 month old ubills are acceptable
Spanish Contracts - now in testing phase ETA mid March)
SRP, AZ - ETA March 1st
see sales resource center resources for Enfin Here
January 2025
Expansion
Enfin is planning to expand into these markets within the next 2 months:
● Maryland (week of Feb 24, 2025)
● Nevada (week of Feb 24, 2025)
● New York (Feb 27, 2025)
● Pennsylvania
● SRP, AZ (Mar 1, 2025 ETA)
December 2024
Change Order Updates
Customer Emails Instead of Welcome Calls Enfin has streamlined how they handle change orders for TPO projects to save time and improve efficiency. This update is now live in production! What’s New:
● After the first welcome call is marked as closed (confirmation completed, no action needed, or unable to contact),
○ No additional welcome call tasks will be created for change orders.
○ Instead, an email will be sent directly to the customer.
Post-NEM in Illinois
All EnFin projects in IL are Post-NEM. Everbright projects in Permit stage or earlier will not meet the NEM deadline. These projects will have the IL NEM Swap tickets closed. A new ticket will be opened “IL NEM Change Required”
Available in Connecticut
October 2024
Available in Arizona
Enfin Changes Help Guide found here
September 2024
Login Issues
Everyone with a sale or lead in TX&MA since May 1st: AN Enfin account has already been created for you. If you’re experiencing any login issues or are getting a "partner installer" error in Aurora, it means you don't have an account yet. You can request an Enfin login HERE.
Expanded Markets
Expansion in Texas resource folder
Coming soon to Massachusetts
Updated Base Module
Effective September 21st, the QCells 410W will be the base module for all finance types in all markets.
For pricing and availability, check the latest adder sheet
Retiring 3.5% Escalator
Effective 9/27/24 EnFin will be retiring the 3.5% escalator for TPO products in Florida. The FL 3.5% escalator products will
no longer be available for selection in the product drop-down menu in Aurora. However, any existing FL projects already
booked with the 3.5% escalator will not be impacted. Additionally other FL escalator products will remain unaffected.
This decision has been made to better align EnFin’s product offerings with the rest of the TPO market and with the true rate of utility
cost increases in FL.
Automated welcome call in CA
EnFin projects in California will now complete the Welcome Call using Mentis.
Mentis offers a digital, automated welcome call that can be completed at any time without the need to call into a hotline. This is an exciting step forward that will create a welcome call experience that is easy, convenient and effective for our customers and reps.
Customer will receive an email with the link once the contract is signed
The email will re-send after 24 hours.
The homeowner simply needs to click the link in the email on any device with a camera and speaker to start the call.
During this call, the homeowner will upload their ID photo and agree to the required disclosures.
There will be a facial recognition check using the device camera.
The rep can call the general support line for additional support if they are having issues
i. Installer Support: (833) 586-3675
ii. Homeowner Support: (833) 586-3677
The customer will also be provided with next steps and contact information.
This will be the only option for welcome call in CA
August 2024
Expanded Markets
Expansion coming soon IL, then to follow (TBD date) AZ, MA, and TX.
Now allowing Add-on systems. Projects must meet the minimum system size requirement (3.5W), must act as a standalone system (not interact with an existing system) and comply with all other NTP requirements.
New approved Custom Rates in Florida
These custom rates now include taxes that are charged to Florida customers and will replace the need to enter a custom kWh rate manually to show accurate numbers.
Tips:
Use the "with taxes" rates
Do not oversize
Build <100% offset to avoid paying for solar cost plus $25-30 fixed charges
Never use the non-approved custom rates
July 2024
You can now go into the EnFin portal and adjust your notifications
HOW TO:
1. Log into the Enfin portal with your username and password
2. Go to Settings
3. Then select Notifications
4. From there you can select the Credit Application notifications
that you wish you receive
New Text Only Installer Support:
207-718-7586
Expanding to LADWP
(Los Angeles Department of Water and Power) - ETA Late July
June 2024
New California Utilities
Effective today, June 12th, EnFin will be available in two new California utilities:
PG&E
SDG&E
Happy Selling!
May 2024
California Expansion
Couldn’t join us for our webinar about EnFin? No problem, we’ve got you covered! Yesterday, we covered the expansion of our partnership with EnFin, and reviewed what markets EnFin is available in. We also touched on the products EnFin is currently offering, and how it is fully integrated into Aurora. We wrapped up the presentation with a proposal walkthrough and, as always, a very informative Q&A session with members from the EnFin team!
Friendly reminders
To access EnFin’s TPO products in California, you must complete a short 20-minute training module in the EnFin portal.
California representatives will receive an email on May 22nd with instructions on how to log in to the portal and complete the training module. After that is complete, access to Enfin’s products will be available in the Aurora platform.
May 2024
EnFin Lease is now in Florida
Freedom Forever will begin offering EnFin’s lease products in the Florida market today, April 12th.
In order to gain access to EnFin’s TPO products in Florida, you will need to complete a short 20-minute training module. Florida representatives will receive an email today with instructions on how to complete the training module. For reps who did not receive an invitation from EnFin, please contact Sales Concierge to be added to the list.