Scope of Work Review Support
A Review Service Via Phone
Scope of Work Review Team
The Scope of Work Team is here to help right away if you have problems with your projects. They want to give you information quickly so you can make changes to your project, solve issues, or reject parts of the work. This helps things get done faster.
Remember, they're here to help collect information for the changes you want in your work scope. But the actual changes will be handled by the Account Management Team through a ticket to solve the issues.
Scope of Work Review Team Services
Pricing Reviews
Net PPW analysis
Dispute/Verify adders
Removing, or correcting adders
Low PPW issues
Layout Audits
Shading analysis
Confirm measurements
Confirm AHJ database for inaccuracies
Review setback rules
Roof obstructions
Layout Changes / Redesigns
Layout changes that require verification on fit or other install factors (i.e. checking viability of roofing planes, pushing setbacks, or going against SOP)
Utility Audits
Confirm maximum offset restrictions
Confirm potential trenching information
Electrical Audits
Confirm assessment of main electrical panel
Confirm point of interconnection
Possible changes to point of interconnection
Load restrictions
Roofing Audits
Decking analysis
Rafter size and direction analysis
Roof layers
Roof type and condition see roofing evaluation
Add roof waiver info
HOA Audit
HOA holds
HOA adjustments
Research other homes in neighborhood to resolve holds on panel direction
Sunrun
Proposal modifications
New Sunrun Tru-Up is needed to make changes to layout or pricing
Scenarios Where Not To Use Live SOW Review
Do not use for
Submitting Projects
Ticket escalation
Project escalation
Help using Freedom Forever's Lightspeed portal
Do not use if
The project as not reached SOW confirm
The project is in "Site Survey" or "Project Review"
The project has been installed
There is a Change Ticket or Rework Task open for the request
Requesting a Live Scope of Work Support Review Call
Request "Live Scope of Work Call" in chat on bottom left corner in the Freedom Lightspeed Portal and describe the specific issue on one project that you are having.
⚠ Only reference one project at a time per call
⚠ The project must be at least at the stage SOW Confirm
After the Call
You will receive a detailed rework ticket that has all the requested changes for the project.
In the event that your changes require homeowner aproval, you will submit a ticket detailing the changes after the homeowner has given you the green light.