Scope of Work Review Support

A Review Service Via Phone

Scope of Work Review Team

The Scope of Work Team is here to help right away if you have problems with your projects. They want to give you information quickly so you can make changes to your project, solve issues, or reject parts of the work. This helps things get done faster.

Remember, they're here to help collect information for the changes you want in your work scope. But the actual changes will be handled by the Account Management Team through a ticket to solve the issues.

Scope of Work Review Team Services

Only use on projects that have reached the SOW Confirm stage.

Pricing Reviews

- - Net PPW analysis
  - Dispute/Verify adders
  - Removing, or correcting adders
  - Low PPW issues

Layout Audits

- - Shading analysis
  - Confirm measurements
  - Confirm AHJ database for inaccuracies
  - Review setback rules
  - Roof obstructions

Layout Changes / Redesigns

- - Layout changes that require verification on fit or other install factors (i.e. checking viability of roofing planes, pushing setbacks, or going against SOP)

Utility Audits

- - Confirm maximum offset restrictions
  - Confirm potential trenching information

Electrical Audits

- - Confirm assessment of main electrical panel
  - Confirm point of interconnection
  - Possible changes to point of interconnection
  - Load restrictions

Roofing Audits

- - Decking analysis
  - Rafter size and direction analysis
  - Roof layers
  - Roof type and condition see roofing evaluation
  - Add roof waiver info

HOA Audit

- - HOA holds
  - HOA adjustments
  - Research other homes in neighborhood to resolve holds on panel direction

Sunrun

- - Proposal modifications
  - New Sunrun Tru-Up is needed to make changes to layout or pricing

Scenarios Where Not To Use Live SOW Review

Do not use for

- Submitting Projects
- Ticket escalation
- Project escalation
- Help using Freedom Forever's Lightspeed portal

Do not use if

- The project as not reached SOW confirm
- The project is in "Site Survey" or "Project Review"
- The project has been installed
- There is a Change Ticket or Rework Task open for the request

Requesting a Live Scope of Work Support Review Call

Request "Live Scope of Work Call" in chat on bottom left corner in the Freedom Lightspeed Portal and describe the specific issue on one project that you are having.

⚠ Only reference one project at a time per call

⚠ The project must be at least at the stage SOW Confirm

After the Call

You will receive a detailed rework ticket that has all the requested changes for the project.

In the event that your changes require homeowner aproval, you will submit a ticket detailing the changes after the homeowner has given you the green light.