Verification Calls
Verification Calls
Welcome Calls
Welcome Calls
A verification call is also referred to as a welcome call. It is a quality assurance step where new customers speak to the finance company to confirm that the customer has a full understanding key points of the agreement.
Overview of a Typical Call
Overview of a Typical Call
The company verifies the information on the signed agreement
The company verifies the information on the signed agreement
Full Name
Date of Birth
Social
Email
Phone
Installation Address
* If there are discrepancies they will have someone contact them to correct the mismatched items.
Review Agreement Terms
Review Agreement Terms
Annual percentage rate
Number of years the agreement
First payment timing
Options included in the agreement if any e.g. Differed payment or promotion months.
Auto Pay Promotion discounts through ACH bank payments
Tax credit payment if they apply it to the loan
Verification Call Scripts from Different Finance Companies
Verification Call Scripts from Different Finance Companies
Verification Call Numbers
Verification Call Numbers
These can be found on the contacts page in the main menu